Privacy Policy

1. Introduction

Sacred Soul Renewal ("we," "us," or "our"), operated as a sole proprietorship by the owner of Sacred Soul Renewal, is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with Canada's Anti-Spam Legislation (CASL), the Personal Information Protection and Electronic Documents Act (PIPEDA), and the Personal Information Protection Act (PIPA) of Alberta.

By using our website at www.sacredsoulrenewal.com, completing our intake forms, or engaging with our services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

a) Information You Provide Directly

Full name
Email address
Phone number
Payment information (processed securely through third-party payment processors)
Information shared through intake forms, service questionnaires, or consultation requests

b) Information Collected Automatically

Website usage data (pages visited, time spent on site)
Device and browser information
IP address

3. How We Use Your Information

We use your personal information only for the purposes for which it was collected, including:

Delivering personalized service recommendations through our intake forms
Responding to your inquiries and booking requests
Providing coaching, consulting, and wellness services
Processing payments for services rendered
Sending transactional communications related to your bookings or services
Sending marketing communications, newsletters, or program updates — only with your express consent
Improving our website and services

4. CASL Compliance & Your Consent

In accordance with Canada's Anti-Spam Legislation (CASL), we will only send you commercial electronic messages (including promotional emails, newsletters, and program updates) if you have provided express consent to receive them.

Express consent means you have clearly and voluntarily agreed to receive communications from us, typically through a checkbox on our intake form or contact form. You may withdraw your consent at any time by:

Clicking the "Unsubscribe" link in any email we send you
Emailing us directly at info@sacredsoulrenewal.com with the subject line "Unsubscribe"

We will process all unsubscribe requests promptly and within 10 business days, as required by CASL. We maintain records of all consents received including the date, time, and method of consent.

5. Sharing Your Personal Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

With trusted third-party service providers who assist us in operating our website or delivering services (e.g., payment processors, email marketing platforms, scheduling tools), who are contractually obligated to keep your information confidential
When required by law, court order, or government authority
To protect the rights, property, or safety of Sacred Soul Renewal, our clients, or others

6. Payment Information

We do not store your payment card information on our systems. All payment transactions are processed through secure, PCI-compliant third-party payment processors. Please refer to your payment processor's privacy policy for details on how your payment data is handled.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. When your information is no longer needed, it will be securely deleted or anonymized.

8. Your Privacy Rights

Under PIPEDA and Alberta's PIPA, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Withdraw consent for the collection, use, or disclosure of your information (subject to legal or contractual restrictions)
Request deletion of your personal information where applicable
File a complaint with the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner of Alberta

To exercise any of these rights, please contact us at info@sacredsoulrenewal.com.

9. Website & Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You may disable cookies through your browser settings; however, doing so may affect certain features of our website.

10. Third-Party Links

Our website may contain links to third-party websites, including booking platforms and social media pages. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies independently.

11. Security of Your Information

We take reasonable administrative and technical measures to protect your personal information from unauthorized access, use, disclosure, or loss. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

12. Children's Privacy

Our services are intended for adults aged 18 and older. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected such information, please contact us immediately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated policy on our website with a revised effective date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Sacred Soul Renewal

Vermilion, Alberta, Canada

Email: info@sacredsoulrenewal.com

Website: www.sacredsoulrenewal.com